FAQ
Q: What do you mean by "On Demand?"
A: All of the resources on AchievePro are available for immediate download direct to your personal computer (desktop, laptop, pda...etc). There is nothing to ship and no waiting time for our customers. As soon as you complete the checkout process your product downloads are activated in your account for immediate delivery.
Keeping things "On Demand" allows AchievePro to provide innovative services and deliver cutting edge resources and tools without any adverse environmental impact related to such things as packing materials and transportation. This is one way we can have a positive contribution to our communities.
Q: Do the products contain Digital Rights Management? (See Wiki for more info)
A: No. All AchievePro products are DRM Free. All products follow a simple universal rule: 1 download : 1 person. All customers are on the honor system with regards to this rule. Unless the product includes explicit permission to reproduce more than 1 copy of that product you will need to purchase more copies. If this is unclear, please contact us
Q: I need help, who do I contact?
A: In order to streamline support requests and better serve you, we utilize a support ticket system. Every support request is assigned a unique ticket number which you can use to track the progress and responses online. For your reference we provide complete archives and history of all your support requests. Visit the AchievePro Support Center now.
Q: I forgot my password. What should I do?
A: For security reasons, AchievePro employs a change request confirmation step before you can receive a new password. Here are the steps:
Q: My new password isn't working. What should I do?
A: Sometimes when you copy and paste passwords you can inadvertently copy an extra blank space that will make the password not work. Please make sure you only copy the password provided in your email without any extra spaces or your password will not work. If for some reason the password still isn't working, please visit the AchievePro Support Center now and submit a support ticket.
Q: How will I receive the content?
A: You will receive a compressed file that includes all of the necessary components included in the product. After your transaction has been processed you will automatically be taken to our secure download area. No waiting, no delays - You get instant access to the products - 24 hours a day - 365 days a year! You have 72 hours to download your purchased product. If you have any problems with the download, please email us directly at info@AchievePro.com.
Q: What are my payment options?
A: With AchievePro you purchase with confidence with PayPal or 2Checkout.com. Both services provide customers with security and purchase guarantees.
A: All products are 100% satisfaction guaranteed. Please contact us via the Support Center within 7 days of your purchase and you will be provided a full refund.
If you are experience issues with your purchase, please visit the Support Center and submit a ticket.
A: All of the resources on AchievePro are available for immediate download direct to your personal computer (desktop, laptop, pda...etc). There is nothing to ship and no waiting time for our customers. As soon as you complete the checkout process your product downloads are activated in your account for immediate delivery.
Keeping things "On Demand" allows AchievePro to provide innovative services and deliver cutting edge resources and tools without any adverse environmental impact related to such things as packing materials and transportation. This is one way we can have a positive contribution to our communities.
Q: Do the products contain Digital Rights Management? (See Wiki for more info)
A: No. All AchievePro products are DRM Free. All products follow a simple universal rule: 1 download : 1 person. All customers are on the honor system with regards to this rule. Unless the product includes explicit permission to reproduce more than 1 copy of that product you will need to purchase more copies. If this is unclear, please contact us
Q: I need help, who do I contact?
A: In order to streamline support requests and better serve you, we utilize a support ticket system. Every support request is assigned a unique ticket number which you can use to track the progress and responses online. For your reference we provide complete archives and history of all your support requests. Visit the AchievePro Support Center now.
Q: I forgot my password. What should I do?
A: For security reasons, AchievePro employs a change request confirmation step before you can receive a new password. Here are the steps:
- First, visit the Password Reset page
- Enter your email address
- You will receive an email from "info@AchievePro.com" with the subject:
Password change request for AchievePro - Click on the link in the change request email
- You will receive a second email with your password from "info@AchievePro.com" with the subject:
Password change request confirmed for AchievePro - You will receive this message:
Your new customer account password at AchievePro is ############ - Go to the log-in page
- Enter your email and copy and paste this new password into your browser.
- Click "Sign in to your account"
Q: My new password isn't working. What should I do?
A: Sometimes when you copy and paste passwords you can inadvertently copy an extra blank space that will make the password not work. Please make sure you only copy the password provided in your email without any extra spaces or your password will not work. If for some reason the password still isn't working, please visit the AchievePro Support Center now and submit a support ticket.
Q: How will I receive the content?
A: You will receive a compressed file that includes all of the necessary components included in the product. After your transaction has been processed you will automatically be taken to our secure download area. No waiting, no delays - You get instant access to the products - 24 hours a day - 365 days a year! You have 72 hours to download your purchased product. If you have any problems with the download, please email us directly at info@AchievePro.com.
Q: What are my payment options?
A: With AchievePro you purchase with confidence with PayPal or 2Checkout.com. Both services provide customers with security and purchase guarantees.
- PayPal
- Pay directly using your PayPal account
- Use PayPal to pay with your Visa, MasterCard, American Express, or Discover card
- Pay without revealing your credit card or bank information.
or - 2Checkout.com
- All 2Checkout.com transactions are covered by a comprehensive, Privacy Policy and Safe Shopping Guarantee.
- Buyers know that their personal data is protected with the highest security standards and can appreciate their data is safe. 2Checkout.com is certified to meet the Payment Card Industry Data Security Standard (PCI DSS).
- Verified by Visa® and Mastercard® SecureCode help protect members exposure to fraud.
Q: Can I put the product on a network server?
A: Yes, However, you must acquire a license for each separate individual that will print or utilize the product content.
A: All products are 100% satisfaction guaranteed. Please contact us via the Support Center within 7 days of your purchase and you will be provided a full refund.
If you are experience issues with your purchase, please visit the Support Center and submit a ticket.
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