Author: Jon Warner Format: PDF Publisher: WCOD/Team Publications ISBN: 978-1-84892-489-5

Summary
This Communication Effectiveness instrument looks at an individual's ability to effectively get their message across clearly using seven separate categories. These are Empathizing, Receiving, Clarifying, Understanding, Reading non verbal clues, Feedback giving and Transmitting your message.


Details
Getting your message across in a way that is clear and coherent to everyone that is listening is a critical skill in organizational as well as personal life. The Communication Effectiveness Profile provides a highly structured process through which to look at the large and often complex subject of communicating with others. The subject is therefore broken down into seven sub-categories as follows:

• Empathizing
• Receiving
• Clarifying
• Understanding
• Reading non-verbal clues
• Feedback giving
• Transmitting your message

Participants plot their scores onto a histogram chart for each category, which shows where efforts to improve should be concentrated in the future. Detailed interpretation notes are included for each category, including improvement actions for low scorers.

Target Audience
Diagnostic assessments and profiles published by Team Publications (with questions relating to competencies, attitudes, styles and behaviours) are all designed to offer individuals an opportunity to complete a simple questionnaire for themselves and via reading a full interpretive report then gain what are hopefully a number of new insights into themselves. The products can easily be used by individuals, teams, trainers, coaches, managers, HR professionals, and others engaging in or managing a development journey. Assessments of this kind can help individuals to reflect on their relative strengths and development needs on a structured basis. In addition to self-assessment, many of the products offer options for 180-degree feedback (to bring a supervisor or managers perspective to the individual) or 360-degree feedback (bringing a manager and a group of colleagues perspective in aggregate).


Product Series
All WCOD/Team Publications assessments include interpretive information regarding your scores, along with development and action planning suggestions.

Facilitators Guides and Detailed Coaching Guides are also available in AchievePro estore for most of these assessments, and include more information on each of the dimensions measured, development paths, and coaching tips. They are most frequently used by managers, trainers and coaches who want to offer a richer coaching experience or to run face-to-face sessions with groups of people who have undertaken an assessment.

All WCOD diagnostic instruments and assessments fall into three main categories, with a range of different instruments or assessments available in each:

1. Assessments that measure the person or the individual in terms of specific competencies. Profiles that measure the person in terms of competency are all inventory type tools which use histogram graphs to indicate particular skills in a given area. This might include leadership or management competencies or particular competencies such as selling or time management ability, for example.
   
   
2. Assessments that help to measure a particular task or situation (and how a particular individual handles it). Instruments which take a "Situational" perspective generally use a four quadrant grid format to help an individual to determine which style he or she seems to favor the most in a given situation. Once known the person can access how readily he or she may be able to "flex" into the available styles in order to match the different circumstances or "Situations" that may be encountered on a day to day basis.
   
   
3. Assessments that measure individual behavioral style. Profiles that measure a person's behavior or their style allow individuals to answer a series of paired statements, which ultimately plot their output scores onto a four-quadrant grid. This grid will show a dominant and a secondary preferred style in the particular situation, and give individuals an indication of what they are likely to encounter in terms of behavior when they face a specific set of circumstances.